Automation is the process of automating operations that control, regulate, and 
administrate machines, disparate systems, or software with little or no human 
intervention. In simple English, automation means automatic processing with 
little or no human involvement.
An automated system is expected to perform a function more reliably, efficiently, 
and accurately than a human operator. The automated machine performs a function 
at a lower cost with higher efficiency than a human operator, thereby, automation is 
becoming more and more widespread across various service industries as well as in 
the IT and software industry.
Automation basically helps a business in the following ways:
• It helps to reduce the complexities of processes and sequential steps
• It helps to reduce the possibilities of human error in repeatable tasks
• It helps to consistently and predictably improve the performance of a system
• It helps customers to focus on business rather than how to manage 
complexities of their system; hence, it increases the productivity and 
scope of innovation in a business
• It improves robustness, the agility of application deployment in different 
environments, and reduces the time to market an application
Automation has already helped to solve various engineering problems such as 
information gathering, preparation of automatic bills, and reports; with the help 
of automation, we get high-quality products and products that save costs.
IT operations are very much dependent on automation. A high degree of automation 
in IT operations results in a reduced need for manual work, improved quality of 
service, and productivity.
Why automation is needed 
Automation has been serving different types of industries such as agriculture, food 
and drink, and so on for many years, and its usage is well known; here, we will 
concentrate on automation related to the information technology (IT) service and 
software industry. Escalation of innovation in information technology has created tremendous opportunities for unbelievable growth in large organizations and small- and
medium-sized businesses. IT automation is the process of automated integration 
and management of multifaceted computing resources, middleware, enterprise 
applications, and services based on workflow. Obviously, large organizations 
with gigantic profits can afford costly IT resources, manpower, and sophisticated 
management tools, while for small- and medium-scale organizations, it is not 
feasible. In addition to this, huge investments are at stake in all resources, and most 
of the time, this resource management is a manual process, which is prone to errors. 
Hence, automation in the IT industry can be proved as a boon considering that it 
has repeatable and error-prone tasks. Let's drill down the reasons for the need for 
automation in more detail:
• Agile methodology: An agile approach to develop an application results 
in the frequent deployment of a process. Multiple deployments in a short 
interval involve a lot of manual effort and repeatable activities.
• Continuous delivery: A large number of application releases within a short 
span of time due to an agile approach of business units or organizations 
require speedy and frequent deployment in a production environment.
The development of a delivery process involves development and operation 
teams that have different responsibilities for proper delivery of the outcome.
• Non-effective transition between development and production 
environment: In a traditional environment, the transition of the latest application 
build from development to production lasts over weeks. Execution steps 
taken to do this are manual, and hence, it is likely that they will create 
problems. The complete process is extremely inefficient. It becomes an 
exhaustive process with a lot of manual effort involved.
• Inefficient communication and collaboration between teams: Priorities of 
development and IT operations teams are different in different organizations. 
A development team is focused on the latest development releases and 
considers new feature development, fixing the existing bugs, or development 
of innovative concepts; while an operations team cares about the stability 
of a production environment. Often, the first deployment takes place in 
a production-like environment when a development team completes its 
part. An operations team manages the deployment environment for the 
application independently, and there is hardly any interaction between both 
the teams. More often than not, ineffective or virtually, no collaboration and 
communication between the teams causes many problems in the transition 
of application package from the deployment environment to the production 
environment because of the different roles and responsibilities of the 
respective teams.
Cloud computing: The surfacing of cloud computing in the last decade has 
changed the perspective of the business stakeholders. Organizations are 
attempting to develop and deploy cloud-based applications to keep up their 
pace with the current market and technology trends. Cloud computing helps 
to manage a complex IT infrastructure that includes physical, consolidated, 
virtualized, and cloud resources, as well as it helps to manage the constant 
pressure to reduce costs. Infrastructure as a code is an innovative concept 
that models the infrastructure as a code to pool resources in an abstract 
manner with seamless operations to provision and de-provision for the 
infrastructure in a flexible environment of the cloud. Hence, we can consider 
that the infrastructure is deployable using configuration management 
tools. Such unimaginable agility in resources has provided us with the 
best platform to develop innovative applications with an agile methodology 
rather than the slow and linear waterfall of the Software Development Life 
Cycle (SDLC) model. 
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